Q1) What is the usual turnaround time? |
The usual turnaround time is 7 working days from the time you ship the cases until you receive them from us. We will process your order and notify you immediately if there are any questions |
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Q2) Can I send test cases? |
Yes! We encourage you to send test cases so you can thoroughly evaluate our service. Contact us for details. |
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Q3) What services do you offer? |
We offer full dental lab services including:
- Digital Printed Model
- Crown and Bridge
- All Ceramic(Zirconium/FULL ZIR/IPS Emax)
- Composites
- Implant/CAD/CAM Individualized Pure Ti Abutment
- Acrylic Denture(AD)/Valplast/FRS
- Framework
- Attachment
- Orthodontic
- Retainer
- Mouth Guard/Occlusal Splint/Bleaching Tray
- Silensor/Anti-Snorring Device
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Q4) How are costs calculated? |
There are basically three parts to determine the cost for each case:
Labor - determined by our rate schedule. Contact us for a quote.
Material - Most labs prefer to include the material to be used with each case, so in most cases there is no material cost. If you would like us to provide the material, this will be added to your invoice.
Shipping – ONLY ONE WAY SHIPPING SHOULD BE CONSIDERED. We will provide the return shipment to you. |
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Q5) Who pays for shipping? |
You only need to pay the shipping charges from your country to our lab. We will pay the return shipment. |
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Q6) What forms of payment are accepted? |
1)Direct Wire Transfer Deposit to our bank account
2)PayPal
3)Western Union |
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Q7) How do you handle remakes? |
This rarely happens but when it does, remakes are handled on a case-by-case basis. If you would like us to remake a product, please send the original case with a new impression and an explanation of the specific problem. |
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Q8) What is the minimum volume? |
If you would like to send test cases, there is no minimum value. For normal orders, we request that a US$400 minimum laboratory value be sent with each shipment and exclusive of shipping charges. |
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